As a Sri Lanka Traveller user, you are in control of all your travel-planning. We know you want to remain in control of your personal information as well. We realise that earning and retaining your trust is of paramount importance and it's a responsibility we take very seriously, every day.
That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the personal information of those using the Sri Lanka Traveller website. Personal information means information that can be linked to a specific individual, such as name, address, telephone number, e-mail address and credit card number.
We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers' personal information to third parties. Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure that you have the current version.
This Privacy Policy explains the following:
What personal information does Sri Lanka Traveller gather from me and how is this information used?
When browsing our site, you are not required to provide any personal information unless and until you choose to make a reservation or sign up for one of our e-mail newsletters or other services as described below. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those younger than eighteen years of age).
Making a Reservation
In order to make a reservation or enquiry through our site, you must provide us with certain personal information such as your name, your telephone number, your e-mail address, your country and the name or names of the person(s) travelling (if not you). We require this information so that we can process, fulfil and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travellers other than yourself, you will need to make sure that each of these other travellers agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your reservation available to you or other persons authorised by you to receive such information. For example, if you forgot your Booking ID number, you or another person authorised by you may retrieve that information from us after providing information sufficient in our eyes to confirm your identity or that such other person is authorised by you to receive that information.
Member Registration
If you choose to become a registered member of Sri Lanka Traveller, you must provide your name, country, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete hotel, car, and other reservations; (iii) to allow us to contact you for customer service purposes, if necessary; (iv) to customise the content of our site to meet your specific needs; and (v) to make product improvements to our site. In addition, we need your e-mail address to confirm your new member registration and each reservation you transact on our site. As a Sri Lanka Traveller member you will also occasionally receive updates from us about fare sales in your area, special offers, new Sri Lanka Traveller services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our Opt-Out policy described below for details.
Member Profile
As a Sri Lanka Traveller member, you can choose to complete your online profile by providing us with travel preferences, email address, and other personal information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly.
Newsletters and DealWatcher
Sri Lanka Traveller's Real Deals and other newsletters and our DealWatcher service are optional benefits you may choose to subscribe to that keep you up to date with the latest special travel deals and low rates. DealWatcher tracks the special offers and deals of hotels to your favourite places. When the price for one of your favourite trips changes based on your preferences, Sri Lanka Traveller will notify you of the change via e-mail. Your e-mail address and preferred round trip city pairs are necessary to receive DealWatcher e-mails.
Online Surveys
Sri Lanka Traveller values opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated and used to make improvements to Sri Lanka Traveller and to develop appealing content, features and promotions for members. Survey participants are anonymous unless otherwise stated in the survey.
Promotions & Sweepstakes
Sri Lanka Traveller frequently sponsors promotions and sweepstakes to give members the opportunity to win great travel and travel-related prizes. Information collected by us for such activities can include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the Sri Lanka Traveller.com web site.
Third Parties Offering Promotions, Products, or Services
Sri Lanka Traveller may share your personal information with third parties when you engage in certain activities on our site that are sponsored by third parties, such as electing to receive information or communications from a third party (such as a hotel company or a tourism board for a particular destination), or electing to participate in contests, sweepstakes, games or other programs sponsored in whole or in part by a third party. Sri Lanka Traveller may also share your personal information when you respond to promotional materials from Sri Lanka Traveller and authorize a third party to use your personal information for purposes such as, for example, sending you additional promotional materials, providing you a product or service, or entering you in a contest, sweepstakes or game. We refer to all of these activities and requests as "Sponsored Activities." When you participate in Sponsored Activities, you will either be required or requested to agree that Sri Lanka Traveller may send your personal information (such as, in some cases, your mailing address or e-mail address) to the sponsor, and the sponsor may use your personal information in accordance with the sponsor's privacy practices. In each case described in this section, Sri Lanka Traveller will only share your personal information after receiving your consent. You should know that when Sri Lanka Traveller shares your personal information with a third party under any circumstance described in this section, your personal information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by Sri Lanka Traveller's Privacy Policy with respect to its use and further sharing of your personal information.
Automatic Logging of Session Data
We automatically log generic information about your computer's connection to the Internet, which we call "session data". Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity. We may also use some session data, such as the pages you visited on our site, to send you e-mail messages focused on destinations that you may be interested in, unless you had previously opted out of receiving such messages.
Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. The use of cookies is very common on the Internet and Sri Lanka Traveller's use of cookies is similar to that of such sites as Expedia and Orbitz, as well as Yahoo!, CNN.com and other reputable online companies.
First and foremost, you can rest assured that no personal information about you is gathered or stored in the cookies placed by the srilankatraveller.com web site and, as a result, none can be passed on to any third parties.
Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site. Sri Lanka Traveller uses cookies to personalize your experience on our site and with respect to advertisements. As to the former, these types of cookies allow you to log in without having to type your log-in name each time (only your password is needed), let us know if you are a DealWatcher participant or a Sri Lanka Traveller VIP, your preferred language and departure city, and so forth. We may also use such cookies to display an advertisement to you while you are on our website or to send you emails (assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested. None of this information is passed to any third party and is used solely by us to provide you with a better user experience on our web site. No personal information about you is gathered through the use of these types of cookies.
A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our site and no personal information about you is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third-party advertising companies. These companies may use aggregated statistics about your visits to this and other web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your personal information.
The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personal information about you is collected during this process. The information is anonymous and does not link online actions to an identifiable person.
Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Sri Lanka Traveller supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Sri Lanka Traveller cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. Please note that it is possible to block cookie activity from certain web sites while permitting cookies from sites you trust, like Sri Lanka Traveller.
Other
From time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.
With whom (if anyone) will my personal information be shared?
When you reserve or purchase travel services through Sri Lanka Traveller, we provide to the hotel, car-rental agency, travel agency or other involved third party only that portion of your personal information that is needed for the successful fulfilment of your travel arrangements. We may also share personal information among our corporate affiliates. We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their web sites. Occasionally, Sri Lanka Traveller will hire a third party to act on our behalf for projects such as market-research surveys and contest-entry processing, or will contract with a third party to provide co-branded products. In such cases, Sri Lanka Traveller will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.
How can I opt-out of receiving your promotional emails?
Our Opt-out Policy
At any time, you can unsubscribe from our Real Deals, or other newsletter or similar services through our web site. As a member or promotion/sweepstakes entrant, you will occasionally receive e-mail updates from us about deals and offers in your area, special offers, new Sri Lanka Traveller services, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, please click on the "unsubscribe" link in our e-mail, or follow the instructions in each e-mail message. Sri Lanka Traveller reserves the right to limit membership to those who will accept e-mails. Members will be notified via e-mail prior to any actions taken.
How can I update or correct my personal information?
At any time, you can view and/or update your personal profile, which includes member registration and other information.
What other information should I know about my privacy?
Sri Lanka Traveller may contain links to other web sites. Please note that when you click on one of these links, you are entering another web site for which Sri Lanka Traveller has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords and your Sri Lanka Traveller membership account information.
What we do NOT do: a warning about "phishing"
We do not and will not, at any time, request your credit card information, login name, or password, in an unsecure or unsolicited e-mail or telephone communication.
Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, you may want to visit the Federal Trade Commission at http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm.
This Privacy Policy is effective as of July 10, 2007. We may change or supplement this Privacy Policy from time to time. Any material changes in the way Sri Lanka Traveller uses personal information will be described in future versions of this Privacy Policy. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us. If we decide to change this Privacy Policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose personal information for purposes other than those for which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your personal information (and/or that of other individuals for whom you made travel reservations) from our records. Sri Lanka Traveller will attempt to respond to all reasonable concerns or enquiries within five business days of receipt.